Direct success conversations at scale.

Reach out and speak instantly with customers through in-app video conversations.

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Smidge lets you have instant, face to face customer success conversations from within your app.

Add a custom message from anyone in the Customer Success team

Custom messaging

No one likes talking to bots. Provide individualised treatment with a custom message.

Segment customers in groups based on meta data

User segmentation

Eliminate manual searching. Create groups based on customer data such as account tenure or usage rates.

Face to Face Customer Success Conversations

Direct dialling

We all have favourites (or known trouble-makers). Easily search for individuals you want to connect with.

Need to have a conversation with a specific user, we'll tell you when they're online

Live monitoring

It takes seconds to connect with an active customer. You flag them and we’ll let you know when they are online. 

Share your screen with a customer


Customers stuck on a particular feature? Get on the same page with easy, visual screen-sharing.

Audio-only calls with customers are available

Audio-only calling

Working from home in a bathrobe? Your customers might not want to put their best face forward, so can choose not to!

Call logs keep the whole team organised and on top of interactions

Call logs & dashboard

Stay organised and on top of every interaction with an at a glance, time-stamped log and dashboard.

Find out how great your Customer Success calls are with star ratings

Call ratings

A surefire way to know how thrilled your customers are is with a glowing 5 stars!

How it works

Build better relationships with customers with instant in-app video.

Stay in the loop

No spam, we promise.

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